Effective Date: October 11, 2026
1. Introduction
HomeFlow Suite (“HomeFlow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, subscribe to our services, or interact with our business.
HomeFlow Suite provides marketing, automation, and business growth services, including:
- HomeFlow Assistant (automated follow-ups and customer communication)
- Facebook and Google Ads Management
- Google Business Profile SEO
- Website Design and Management
- HomeFlow AI Agent
- Royal Review (review management and automation)
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information.
Personal and Business Information
When you contact us, register, subscribe, or complete an onboarding form, we may collect:
- Name and business name
- Email address and phone number
- Business address and service areas
- Website and social media information
- Business preferences and service requirements
- Account credentials or authorization tokens for connected services
- Other information voluntarily provided to us
Payment Information
Payments are processed through third-party payment providers, including Stripe.
We do not directly store complete credit card numbers. Our payment processors handle payment details according to their security and privacy practices.
We may retain billing information, transaction records, subscription status, and payment history.
Website and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited
- Referral sources
- Website interactions
- Cookies and similar tracking technologies
This information helps us improve our website, evaluate marketing performance, and provide a better experience.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services.
- Create and manage customer accounts.
- Process subscriptions, payments, and billing.
- Communicate about onboarding, support, and service updates.
- Manage advertising campaigns and marketing services.
- Configure and operate customer communication automations.
- Monitor service performance and troubleshoot technical issues.
- Send promotional communications where permitted by law.
- Detect fraud, prevent unauthorized access, and maintain security.
- Comply with applicable legal obligations.
We only use personal information for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. Customer Data and Third-Party Integrations
Many HomeFlow Suite services connect to third-party platforms, including customer relationship management systems, advertising platforms, messaging providers, and other business software.
These platforms may include:
- Sweep & Go
- Jobber
- GoHighLevel
- Meta (Facebook and Instagram)
- OpenPhone
- Stripe
- Other authorized integrations
When customers connect these services, HomeFlow Suite may access and process information necessary to deliver the purchased services.
Depending on the service, this information may include customer contact information, lead records, appointment details, communication history, and related business data.
Ownership of Customer Data
Our business customers retain ownership and control of the customer information they provide or authorize us to access.
HomeFlow Suite processes this information on their behalf to provide the requested services.
We do not sell customer contact lists or use one client’s customer database to market services for another client.
Customers are responsible for ensuring that information provided to HomeFlow Suite has been collected lawfully and that they possess the necessary permissions to use it.
5. SMS and Email Communications
Certain HomeFlow Suite services automate SMS messages, email communications, and customer follow-ups.
These communications may include:
- New lead follow-ups
- Customer reactivation campaigns
- Service reminders and notifications
- Promotional offers and add-on services
- Review requests
- Customer support communications
Consent and Compliance
Business customers using HomeFlow Suite’s communication services are responsible for obtaining legally required consent before sending marketing messages.
They must also comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other relevant requirements.
Recipients may opt out of marketing text messages by replying STOP or using another supported opt-out method.
Marketing emails will include an unsubscribe mechanism when required by law.
SMS Privacy Protection
Mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.
We may share this information with messaging providers and other service providers solely as necessary to deliver communications and operate our services.
6. Advertising and Analytics
HomeFlow Suite may use cookies, pixels, and similar technologies to measure website performance and advertising effectiveness.
These technologies may be provided by services such as:
- Google Analytics
- Google Ads
- Meta Ads
- Other analytics or advertising providers
Information collected may be used to understand website traffic, measure conversions, improve advertising campaigns, and deliver relevant advertisements.
Some advertising technologies may involve sharing identifiers or activity information with advertising partners.
You can manage certain tracking preferences through your browser settings or available cookie controls.
Where required by applicable law, we will provide additional consent or opt-out mechanisms.
7. How We Share Information
We may share personal information with third parties when reasonably necessary to operate our business and provide services.
These parties may include:
Service Providers: Companies that provide hosting, payment processing, messaging, analytics, automation, customer support, and other operational services.
Connected Platforms: Third-party services authorized by customers for integrations or marketing activities.
Professional Advisors: Accountants, attorneys, or other professional advisors when necessary.
Legal Authorities: Government agencies or law enforcement when disclosure is required by law or necessary to protect legal rights.
Business Transfers: Relevant parties in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
We do not sell customer contact databases to third-party marketers.
8. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.
These measures may include:
- Secure account authentication
- Restricted access to customer information
- Encrypted connections where supported
- Secure third-party payment processing
- Account permission management
- Security monitoring and system maintenance
Although we take reasonable precautions, no internet-based service or electronic storage system can guarantee absolute security.
Customers are responsible for maintaining secure access to their own accounts and connected platforms.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide contracted services
- Maintain customer accounts
- Fulfill legal and financial obligations
- Resolve disputes
- Enforce agreements
- Maintain security and operational records
When a subscription ends, certain information may remain in our systems temporarily for legitimate business, security, backup, or legal purposes.
Customers may request deletion of eligible information by contacting us.
Some information may remain in third-party systems subject to those providers’ retention policies.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Withdraw consent to certain communications.
- Opt out of certain uses or disclosures of personal information.
- Request information about how your data is processed.
We will review and respond to privacy requests in accordance with applicable laws.
We may need to verify your identity before completing certain requests.
If HomeFlow Suite processes your information on behalf of another business, we may direct your request to that business, which is generally responsible for determining how its customer information is used.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
11. California and Other State Privacy Rights
Residents of California and certain other states may have additional rights under applicable privacy laws.
These may include rights to access, correct, or delete personal information and to opt out of certain sales, sharing, profiling, or targeted advertising activities.
Where applicable, HomeFlow Suite will honor valid privacy requests and recognized opt-out preference signals as required by law.
To exercise applicable privacy rights, please contact us using the information provided below.
12. Third-Party Websites and Services
Our website and services may contain links to third-party websites, software, or platforms.
These services operate independently and may maintain their own privacy policies.
HomeFlow Suite is not responsible for the privacy practices, security measures, or content of websites and platforms we do not control.
We encourage users to review the privacy policies of third-party services before providing personal information.
13. Children’s Privacy
HomeFlow Suite provides services intended for businesses and individuals who are at least 18 years old.
Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected such information in violation of applicable law, we will take appropriate steps to delete it.
14. International Data Processing
HomeFlow Suite primarily serves businesses in the United States.
Information may be stored or processed through third-party service providers operating in the United States or other countries.
When applicable, we take reasonable steps to ensure that international processing complies with relevant privacy requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
Updates will be posted on this page with a revised effective date.
When required by law, we will provide additional notice of material changes.
16. Contact Information
If you have questions about this Privacy Policy, how your information is handled, or wish to exercise applicable privacy rights, please contact:
HomeFlow Suite
Website: https://homeflowsuite.com
Email: support@homeflowsuite.com
We will make reasonable efforts to respond to inquiries and privacy requests promptly.
