Effective Date: October 11, 2026
1. Agreement to Terms
Welcome to HomeFlow Suite (“HomeFlow,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of HomeFlow Suite’s websites, software, subscriptions, marketing services, automation systems, and related products.
By registering for an account, purchasing a subscription, accessing our services, or otherwise using HomeFlow Suite, you agree to these Terms and our Privacy Policy.
If you are purchasing services on behalf of a business, you represent that you are authorized to enter into this agreement on behalf of that business.
You must be at least 18 years old to use our services.
If you do not agree to these Terms, you should not purchase or use our services.
2. Services Provided
HomeFlow Suite provides marketing, automation, and business growth solutions primarily designed for pet waste removal businesses.
Our services include, but are not limited to:
HomeFlow Assistant
Automated communication and business workflows, including:
- Lead follow-up sequences
- Customer reactivation campaigns
- Add-on service promotions
- Customer notifications
- Internal business alerts
- Other supported automations
HomeFlow Assistant integrates with third-party customer management systems, including Sweep & Go, Jobber, and other supported platforms.
Advertising Management
Management of advertising campaigns on platforms such as Facebook, Instagram, and Google.
Services may include campaign setup, targeting, creative management, performance monitoring, optimization, and reporting.
Google Business Profile SEO
Local search optimization services, including:
- Google Business Profile optimization
- Keyword optimization
- Content publishing
- Photo and video optimization
- Google Maps ranking reports
- Competitor analysis
- Related local SEO activities
Website Services
Website design, development, hosting, maintenance, and related services as specified in the purchased plan.
HomeFlow AI Agent
AI-powered communication and business automation services, which may include responding to inquiries, qualifying leads, or assisting with customer interactions.
Royal Review
Review management and automation tools designed to help businesses request, organize, and manage customer reviews.
Specific features, deliverables, pricing, and service limitations depend on the subscription or service purchased.
HomeFlow Suite may modify, improve, discontinue, or replace individual features as necessary. We will provide reasonable notice of material changes when practicable.
3. Subscription Plans and Billing
Certain HomeFlow Suite services operate on a recurring subscription basis.
By purchasing a subscription, you authorize HomeFlow Suite and its payment processors to charge your selected payment method at the disclosed subscription price and billing frequency until the subscription is canceled.
Subscription Terms
Unless otherwise stated during checkout:
- Subscriptions are billed monthly.
- Subscriptions automatically renew.
- There are no long-term commitments.
- Customers may cancel at any time.
- Payments are processed through authorized third-party providers, including Stripe.
Applicable prices, introductory offers, discounts, and billing terms will be displayed before purchase.
Pricing Changes
We may change subscription prices from time to time.
Any price increase affecting an existing subscription will be communicated in advance as required by applicable law.
Promotional discounts and special offers may have additional conditions disclosed at the time of purchase.
4. Cancellation Policy
HomeFlow Suite subscriptions are month-to-month unless otherwise expressly stated at checkout.
Customers may cancel their subscriptions at any time through the customer billing portal or by contacting our support team.
Upon cancellation:
- The subscription will not renew for another billing period.
- Access to the applicable service will generally continue until the end of the current paid billing period.
- No additional subscription charges will be made after the effective cancellation date, except for outstanding charges or separately authorized services.
- Access to software, automations, and other subscription features may be disabled when the subscription expires.
Cancellation does not automatically remove or reverse charges already incurred.
Customers are responsible for downloading or exporting information they wish to retain before service termination, where export functionality is available.
Certain third-party integrations, accounts, and services may need to be disconnected separately.
5. Refund Policy
Unless otherwise stated in a specific offer, all subscription payments are nonrefundable, except where required by applicable law.
We generally do not provide refunds or prorated credits for unused portions of a billing period.
Money-Back Guarantees
Some HomeFlow Suite services may include a promotional money-back guarantee.
When offered, the guarantee’s eligibility requirements, duration, and refund procedures will be disclosed on the applicable checkout or offer page.
If a service expressly includes a 30-day money-back guarantee, eligible customers may request a refund within 30 calendar days of their initial purchase, subject to the conditions disclosed with that offer.
Money-back guarantees apply only to services explicitly advertising the guarantee.
They do not automatically apply to other HomeFlow Suite subscriptions or services.
Approved refunds will be returned to the original payment method whenever possible.
Nothing in this policy limits refund rights provided by applicable law.
6. Customer Responsibilities
Customers agree to provide accurate and complete information necessary for HomeFlow Suite to deliver purchased services.
Depending on the service, customers may be required to:
- Complete onboarding questionnaires.
- Provide accurate business information.
- Grant authorized access to third-party accounts.
- Upload business photos, logos, or marketing materials.
- Maintain active subscriptions to required third-party software.
- Respond to requests for essential approvals or missing information.
- Maintain valid payment information.
- Comply with applicable advertising, privacy, and communication laws.
Customers acknowledge that incomplete onboarding information, missing account access, or delayed approvals may delay service activation.
HomeFlow Suite is not responsible for delays caused by a customer’s failure to provide required information or access.
7. Third-Party Software and Integrations
HomeFlow Suite relies on third-party platforms to provide certain services.
These may include:
- Sweep & Go
- Jobber
- GoHighLevel
- Meta
- OpenPhone
- Stripe
- Other supported service providers
These platforms operate independently and may maintain their own terms, policies, pricing, and availability requirements.
Customers are responsible for maintaining any third-party subscriptions required for their selected services unless those subscriptions are expressly included in their HomeFlow Suite plan.
Third-Party Service Limitations
HomeFlow Suite is not responsible for interruptions, restrictions, pricing changes, outages, account suspensions, or feature changes caused by third-party providers.
Such changes may affect the availability or performance of HomeFlow Suite services.
We will make commercially reasonable efforts to address integration issues within our control.
We cannot guarantee uninterrupted service or compatibility with every future version of third-party software.
8. SMS, Email, and Communication Compliance
Certain HomeFlow Suite products automate SMS, email, and other customer communications on behalf of businesses.
These services may include marketing messages, customer follow-ups, reactivation campaigns, appointment communications, and review requests.
Customer Responsibility for Consent
Customers are responsible for ensuring that all contact information uploaded, imported, or connected to HomeFlow Suite has been lawfully collected.
Customers must obtain and maintain all consents and authorizations required to send communications through HomeFlow Suite.
This includes compliance with applicable laws and regulations, such as:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- Applicable state telemarketing and privacy laws
- Carrier and messaging provider requirements
Customers must ensure that recipients can exercise applicable opt-out rights and that opt-out requests are honored.
Prohibited Messaging Practices
Customers may not use HomeFlow Suite to:
- Send unlawful spam or unsolicited marketing messages.
- Contact individuals without legally required consent.
- Circumvent opt-out requests.
- Use purchased or harvested contact lists unlawfully.
- Send fraudulent, misleading, threatening, or otherwise unlawful communications.
- Misrepresent the identity of the sender.
Responsibility for Messaging Campaigns
Customers determine the business purpose, intended recipients, and authorized use of their communication campaigns.
HomeFlow Suite provides technology, configuration, and management services to facilitate those communications.
Customers remain responsible for the lawfulness of their contact lists, messaging instructions, and required consents.
HomeFlow Suite may suspend messaging services when we reasonably believe a campaign violates applicable laws, platform requirements, or these Terms.
Shared Legal Responsibility
Nothing in these Terms eliminates any legal obligations independently imposed on HomeFlow Suite or its service providers.
Both businesses and service providers may have responsibilities under applicable communication laws. For example, the FTC explains that a company cannot eliminate its own CAN-SPAM compliance obligations simply by hiring another company to handle email marketing. FTC Search
9. Advertising Management Terms
Customers purchasing advertising management services acknowledge and agree to the following conditions.
Advertising Budgets
Advertising management fees are separate from advertising spend unless expressly stated otherwise.
Customers are responsible for advertising costs charged by platforms such as Meta and Google.
These charges are typically processed directly through the customer’s advertising account.
Campaign Performance
HomeFlow Suite will use commercially reasonable efforts to manage and optimize advertising campaigns.
However, we do not guarantee:
- Specific lead quantities
- Specific costs per lead
- Specific customer acquisition costs
- A particular return on advertising spend
- A minimum number of new customers
- Specific revenue or profit increases
Advertising performance depends on numerous factors outside our control, including competition, seasonality, market demand, advertising budgets, service pricing, and customer follow-up.
Advertising Accounts
Customers retain ownership of advertising accounts they own.
Customers must comply with the applicable advertising platform’s policies.
HomeFlow Suite is not responsible for advertising account suspensions or restrictions imposed by third-party platforms unless directly caused by our breach of these Terms or applicable law.
Creative Materials
Customers grant HomeFlow Suite permission to use submitted photos, videos, logos, testimonials, and other materials for the purpose of providing advertising services.
Customers represent that they have the necessary rights and permissions to use those materials.
10. SEO and Google Business Profile Services
HomeFlow Suite provides search engine optimization and local visibility services intended to improve a business’s online presence.
Customers acknowledge that search engine rankings are determined by third-party platforms, including Google.
No Ranking Guarantees
HomeFlow Suite does not guarantee:
- First-page Google rankings
- Placement in the Google Maps three-pack
- Specific keyword positions
- Specific website traffic increases
- A guaranteed number of leads
- Specific revenue increases
Search results and rankings may fluctuate because of algorithm updates, competition, location, user behavior, and other factors.
Customer Cooperation
Customers must provide authorized access to their Google Business Profile and any other platforms necessary to perform the purchased services.
Customers must maintain accurate business information and comply with Google’s policies.
HomeFlow Suite is not responsible for suspensions, verification requirements, or other restrictions imposed by Google unless directly caused by our breach of these Terms or applicable law.
11. Website Design, Hosting, and Maintenance
Customers purchasing website services agree to the scope of work, pricing, and deliverables described in their selected plan.
Customer Materials
Customers are responsible for providing requested text, images, logos, business information, and other materials necessary for website development.
Unless otherwise agreed, customers are responsible for obtaining and maintaining their domain names.
Website Ownership
Upon full payment of applicable website development fees, customers retain ownership of the original website content and custom materials created specifically for their business, except for third-party components, licensed materials, and HomeFlow Suite’s preexisting proprietary tools.
Third-party themes, plugins, software, and integrations remain subject to their respective licensing terms.
Hosting and Maintenance
Where hosting or maintenance is included in a subscription, those services remain active only while the applicable subscription is maintained.
Upon cancellation, hosting and maintenance services may be discontinued at the end of the paid billing period.
Customers are responsible for arranging alternative hosting or requesting an available website transfer before service termination.
Additional transfer or migration services may be subject to separately disclosed fees.
Website Performance
HomeFlow Suite does not guarantee specific website traffic, search rankings, conversions, or revenue results.
12. AI-Powered Services
Certain HomeFlow Suite products use artificial intelligence to assist with customer communications, lead qualification, business workflows, and related activities.
Customers acknowledge that AI-generated responses may occasionally contain errors, misunderstand requests, or produce incomplete or inaccurate information.
Customer Oversight
Customers are responsible for reviewing important business information, configuring accurate service details, and providing appropriate oversight of automated communications.
HomeFlow Suite does not guarantee that AI-generated responses will always be accurate, appropriate, or error-free.
Customers should not rely exclusively on AI-generated content for legal, financial, medical, emergency, or other high-risk decisions.
Automation Limitations
Automated workflows may be affected by third-party outages, inaccurate customer information, integration failures, or changes to connected platforms.
HomeFlow Suite will make commercially reasonable efforts to maintain supported automations but does not guarantee uninterrupted operation.
13. Review Management Services
Royal Review and related review management tools are designed to help businesses request and manage customer feedback.
Customers agree to comply with the review policies of Google and other applicable platforms.
Customers may not use HomeFlow Suite to:
- Create or publish fake customer reviews.
- Impersonate customers.
- Purchase fraudulent reviews.
- Misrepresent customer experiences.
- Offer incentives for reviews where prohibited.
- Suppress or manipulate reviews in violation of applicable laws or platform policies.
HomeFlow Suite does not guarantee a specific number of reviews, review ratings, or improvements in online reputation.
We may suspend services used for fraudulent or unlawful review practices.
14. Customer Data and Privacy
Customers retain ownership of the business information and customer data they provide to HomeFlow Suite.
Customers grant HomeFlow Suite a limited right to access, process, store, and use that information as reasonably necessary to provide purchased services, fulfill contractual obligations, maintain security, and comply with applicable law.
We do not acquire ownership of customer contact lists.
Customers remain responsible for the accuracy and lawful collection of customer data provided to our systems.
Our handling of personal information is further described in our Privacy Policy.
Data Processing
To the extent HomeFlow Suite processes personal information on behalf of a business customer, the parties agree to comply with applicable data protection laws.
Where required, the parties may enter into a separate data processing agreement.
15. Intellectual Property
HomeFlow Suite retains ownership of its proprietary software, automation systems, workflows, templates, processes, branding, documentation, and other intellectual property.
Purchasing a subscription does not transfer ownership of HomeFlow Suite’s proprietary technology.
Customers receive a limited, nonexclusive, nontransferable right to use the purchased services during their active subscription.
Customers may not:
- Copy or redistribute proprietary software.
- Resell HomeFlow Suite services without authorization.
- Reverse engineer proprietary systems except where permitted by law.
- Remove proprietary notices or branding without authorization.
- Use HomeFlow Suite intellectual property to develop or provide competing products through unauthorized copying.
These restrictions do not prevent customers from using or exporting their own business data, subject to available functionality and applicable law.
16. Confidentiality
Both HomeFlow Suite and its customers may receive confidential business information while providing or using services.
Each party agrees to take reasonable steps to protect the other party’s nonpublic confidential information.
Confidential information may include:
- Business strategies
- Customer records
- Advertising performance data
- Financial information
- Proprietary workflows
- Login credentials and access information
- Nonpublic operational processes
Confidential information may be disclosed when required by law or when reasonably necessary to authorized service providers performing contracted services under appropriate confidentiality obligations.
These obligations do not apply to information that is publicly available through no breach of this agreement, independently developed, or lawfully obtained without confidentiality restrictions.
17. Service Availability and Modifications
HomeFlow Suite strives to maintain reliable services but does not guarantee uninterrupted or error-free availability.
Services may occasionally be unavailable because of maintenance, updates, technical failures, third-party outages, or circumstances outside our reasonable control.
We reserve the right to modify, improve, or discontinue features.
If a material change substantially reduces the core functionality of a paid service, we will provide reasonable notice when practicable and any remedies required by applicable law.
18. Account Suspension and Termination
HomeFlow Suite may suspend or terminate access to services when reasonably necessary because of:
- Failure to pay applicable fees
- Fraudulent or unauthorized activity
- Violations of these Terms
- Unlawful messaging or advertising practices
- Security threats
- Misuse of software or connected platforms
- Legal or regulatory requirements
When reasonably practicable, we will provide notice and an opportunity to resolve violations before terminating services.
We may suspend services immediately when necessary to prevent harm, security incidents, or unlawful activity.
Customers may terminate their subscriptions according to the cancellation policy described above.
19. Disclaimer of Warranties
To the fullest extent permitted by applicable law, HomeFlow Suite services are provided on an “as is” and “as available” basis.
We make no warranties that services will be uninterrupted, completely error-free, or produce specific business results.
HomeFlow Suite does not guarantee increased revenue, customer acquisition, search rankings, advertising performance, or other specific business outcomes.
Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded.
20. Limitation of Liability
To the fullest extent permitted by applicable law, HomeFlow Suite and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services.
These may include lost profits, lost revenue, lost business opportunities, or business interruptions.
To the fullest extent permitted by law, HomeFlow Suite’s total aggregate liability arising from or related to these Terms will not exceed the total amount paid by the customer to HomeFlow Suite during the three months immediately preceding the event giving rise to the claim.
These limitations do not apply where prohibited by law or to liability that cannot legally be limited, including liability arising from fraud or willful misconduct where applicable.
21. Indemnification
To the extent permitted by applicable law, customers agree to indemnify, defend, and hold harmless HomeFlow Suite and its owners, employees, and contractors against third-party claims, damages, liabilities, and reasonable legal expenses arising from:
- The customer’s unlawful collection or use of personal information.
- The customer’s failure to obtain legally required messaging consent.
- Customer-provided content that infringes third-party rights.
- Fraudulent or unlawful advertising or review practices directed or authorized by the customer.
- The customer’s material violation of these Terms.
This obligation applies only to the extent the claim is attributable to the customer’s conduct and does not require indemnification for HomeFlow Suite’s own negligence, unlawful conduct, or breach of these Terms.
22. No Partnership or Employment Relationship
Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise relationship, or agency relationship between HomeFlow Suite and its customers.
HomeFlow Suite operates as an independent service provider.
Neither party has authority to enter into agreements or create obligations on behalf of the other without express authorization.
23. Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.
If a dispute arises, the parties agree to first attempt to resolve the matter through good-faith discussions.
Either party may provide written notice describing the dispute and the requested resolution.
If the dispute cannot be resolved informally, either party may pursue available legal remedies in a court of competent jurisdiction.
To the extent permitted by applicable law, disputes will be brought in the state or federal courts located in Utah.
Nothing in this section limits rights or remedies that cannot legally be waived.
24. Changes to These Terms
HomeFlow Suite may update these Terms periodically to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be posted on our website with a revised effective date.
We will provide reasonable advance notice of material changes when required by applicable law.
Material changes to an existing paid subscription will not apply retroactively unless legally permitted and appropriately agreed upon.
Continued use of our services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
Any invalid provision will be interpreted or limited only to the extent necessary to make it enforceable, where legally permissible.
26. Entire Agreement
These Terms, our Privacy Policy, applicable service descriptions, and any additional agreements expressly incorporated into the purchase constitute the agreement between HomeFlow Suite and the customer concerning the purchased services.
If a separately executed agreement conflicts with these Terms, the separately executed agreement will control to the extent of that conflict.
27. Contact Information
For questions regarding these Terms, subscriptions, billing, or support, please contact:
HomeFlow Suite
Website: https://homeflowsuite.com
Email: support@homeflowsuite.com
